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Service Desk Analyst

Feltöltve:2018.11.06. 11:53:12
Hirdetés azonosító:3277

Role: Service Desk Analyst

Job Type: Permanent

Location: Budapest, Hungary/Sweden


Job Description

Service Desk Analysts are providing first level multilingual application, network, server and device support for an international customer.

The candidate will provide service to the customer on hardware, software, network, server and device related questions, queries and issues. Candidate is end to end responsible for assignment of more complicated problems to the correct support groups within the project. Communication with the customer goes by telephone and email.



  • Call and Incident Handling
  • Provide first level call and email support to customer’s PC, including software and hardware related issues.
  • Assign unsolved calls to the appropriate IT teams.
  • Log all calls in the Helpdesk tracking database in English simultaneously handling the call.
  • Instruct users on ICT processes


Knowledge management

  • Help to improve and implement new technologies, tools, processes and policies
  • Document new technical solutions
  • Document and share best practices and with other colleagues


  • Typing skills (50 words per minute)
  • 1+ Year experience in Call Center / Help Desk environment OR Education at bachelor level
  • Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
  • Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook



  • Prior experience in IT field
  • Technical understanding of Microsoft products and/or Networking


Development and career opportunities of the position (other than standard)

  • Possibility to participate in IT related training's and courses
  • Possibility to potentially grow into more technical roles and higher level responsibilities


If you are interested for this position. Please share your CV to


References are highly appreciated.


Pályakezdő / Gyakornoki programok

Munkavégzés helye:


Idegen nyelvtudás: Nem szükséges
Nyelvtudás szintje: Nem szükséges
Foglalkoztatás módja: Project
Beosztás: Szakképzett munkás
Releváns munkatapasztalat: Tapasztalat nem szükséges
Minimális képzettség: Gimnázium
Vezetői engedély nem

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